5-7 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Returns and exchange details
If an item is damaged, please contact me immediately and a replacement product will be sent. Due to the nature of our custom products, we do not accept returns or exchanges. If you are unhappy with your item we will try and work with you to find an appropriate solution.
If I do not receive photos or do not receive response to a important communication that prevents me from completing your order after 30 days, I will cancel your order and send you a refund less a $5 convenience fee.
Mar 19, 2022
Extremely well made product, excellent customer service, highly recommended.
Mar 18, 2022
Love my custom placemats! Great customer service in helping me create the perfect design. The placemats are really great quality, my kids have yet to ruin them lol! My only complaint is that I wish they were available in a bigger size. I would definitely order from this shop again! Highly recommend!
Dec 11, 2021
Such wonderful communication, fast shipping, and a beautiful product!!! Thank you!
Mar 13, 2021
I love my placemats and coasters she went above and beyond to help me with my design and I really appreciate it wall shop again