3-5 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Returns and exchange details
If an item is damaged, please contact me immediately and a replacement product will be sent. Due to the nature of our custom products, we do not accept returns or exchanges. If you are unhappy with your item we will try and work with you to find an appropriate solution.
If I do not receive photos or do not receive response to a important communication that prevents me from completing your order after 30 days, I will cancel your order and send you a refund less a $5 convenience fee.
Dec 10, 2020
I cannot express how pleased I am with how my pillows came out. They are so amazing! The seller was so helpful and patient in answering my questions. And the package arrived sooner than expected.